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You can send us an email at hello@theyia.com or use the contact form below.
General
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Our lip plumpers use a special blend of natural ingredients to slightly swell the lips, giving you that highly sought-after plump effect.
The formula also contains nourishing elements that hydrate and soften your lips, giving them not only a more voluminous look, but also an incredibly soft and smooth feel. -
Yes, our lip plumpers are safe to use. They have been rigorously tested for safety and effectiveness to ensure they meet high quality standards.
Our products are formulated with ingredients known for their beneficial properties, designed to enhance your natural beauty without causing harm -
Absolutely! We have carefully formulated our lip plumpers to be suitable for all skin types, including sensitive skin.
Our products are free from harsh chemicals and have been dermatologically tested. However, if you have particularly sensitive skin, we recommend performing a patch test before regular use. -
The plumping effect of our products can last from 4 to 8 hours, depending on your lip chemistry and environmental factors.
For best results, we recommend applying our lip plumper as part of your beauty routine or right before going out for an instant effect. -
Yes, absolutely! Our lip plumpers can be used on their own for a natural, glossy look, or as a base to enhance your favorite lip color.
Simply wait a few minutes after application for it to be fully absorbed and take effect, then apply the shade of your choice.
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We accept a variety of payment methods to make your shopping experience seamless. This includes major credit cards such as Visa, MasterCard, and American Express.
We also support payments via PayPal, Apple Pay, and Google Pay.
For added convenience, some regions may offer additional local payment options, which will be displayed during checkout. -
Our company is located in Switzerland
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No, you do not have to pay any import duties or taxes. We want to offer a hassle-free shopping experience, so the price displayed is the one you pay.
There are no hidden fees or extra charges upon delivery. This allows you to enjoy our products without worrying about additional costs. -
It can sometimes take 20 to 30 pumps for the air to be completely evacuated and for the liquid to start appearing.
Try pressing the button at the bottom a few more times, and the liquid should start to flow. -
Ensure your lips are clean and dry.
Apply a small amount of the plumper to your lips using the applicator.
Spread it gently and evenly over your lips.
Allow the product to dry and absorb for best results.
Refer to the product packaging for specific instructions and advice.
Delivery & Returns
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Domestic delivery can take up to 6-10 business days.
International delivery can take up to 14 business days.
Due to global supply chain challenges, delivery times may be longer than usual. -
After your order has been processed, you will receive a tracking number. With this number, you will be able to track the status of your order.
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We offer free shipping in Europe
We ship to over 30 countries.
Please consult our shipping policy to find your country and the corresponding delivery times.
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All our products undergo quality control.
Our warranty provides protection against manufacturing defects.
The warranty covers any manufacturing, design, or material defects. Please notify us within 2 months of discovering the defect.
It does not cover issues that are not attributable to a manufacturing defect.
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Yes, we offer full or partial refunds.
Please contact us for more information regarding our refund policy. -
All returns must be made within fourteen (14) days of delivery.
All returned items must be in new and unused condition, in their original packaging.
Please consult our return policy for more information. -
You can contact us by filling out the form below or by sending us an email at hello@theyia.com.