Politique de confidentialité

Last updated: 01.01.2025

At Theyia Cosmetics, protecting your privacy is a priority. This privacy policy describes how we collect, use, and protect your personal data when you use our website and services. By accessing our site or purchasing our products, you accept the practices described in this policy.


1. Data Controller

Company Name: Theyia Cosmetics

Postal Address: 1618 Châtel-St-Denis, Fribourg, Switzerland

Email Address: hello@theyia.com

For any questions regarding the protection of your personal data, you can contact us at the email address provided above.


2. Data Collected

We collect the following types of data:

  • Personal data provided by the user: Name, surname, postal address, email address, phone number, payment information (when making a purchase).

  • Data collected automatically: IP address, browser type, operating system, browsing data on our site (cookies).


3. Use of Data

The personal data collected is used to:

  • Process and deliver your orders.

  • Manage your user account.

  • Send you marketing communications, if you have consented.

  • Respond to your questions or requests via customer service.

  • Ensure the security of our site and prevent fraud.

  • Comply with our legal obligations.


4. Legal Basis for Data Processing

We process your personal data on the following legal bases:

  • Contract execution: To process your orders or respond to your requests.

  • Consent: For sending marketing emails (you can withdraw your consent at any time).

  • Legal obligations: To comply with tax or accounting laws.

  • Legitimate interest: To improve our services and ensure the security of our site.


5. Data Sharing

We do not sell or rent your personal data to third parties. However, we may share your information with:

  • Service providers: Logistics providers, payment services, site hosting, etc., solely to perform our services.

  • Legal authorities: If the law requires us to disclose information.

All external providers processing your data act in accordance with contracts ensuring their protection.


6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, modification, or disclosure. However, no method of data transmission or storage is completely secure.


7. Data Retention

We retain your personal data as long as necessary to:

  • Process your orders.

  • Fulfill our legal obligations.

  • Protect our legitimate interests (e.g., dispute resolution).

When the data is no longer needed, it is deleted or anonymized.


8. Your Rights

In accordance with applicable Swiss and European legislation, you have the following rights:

  • Access: Obtain a copy of your personal data.

  • Rectification: Request the correction of your information if it is inaccurate or incomplete.

  • Deletion: Demand the deletion of your personal data, unless legally required to retain it.

  • Objection: Object to the processing of your data for direct marketing purposes.

  • Portability: Receive your data in a structured, machine-readable format.

To exercise these rights, please contact us at hello@theyia.com. We will process your request within a reasonable timeframe and in accordance with the law.


9. Use of Cookies

Our site uses cookies to enhance your experience. Cookies are small files stored on your device, allowing us to collect information about your browsing.

Types of cookies used:

  • Essential cookies: Necessary for the proper functioning of the site.

  • Analytical cookies: To analyze site usage and improve our services.

  • Marketing cookies: To personalize advertisements.

You can manage your cookie preferences through your browser settings.


10. Changes to the Privacy Policy

We may update this privacy policy at any time to reflect changes in our practices or to comply with new regulations. The date of the last update will be indicated at the top of this page. We recommend that you regularly review this page to stay informed.


11. Contact

For any questions or concerns regarding this privacy policy, please write to us at:

Email: hello@theyia.com

 

Thank you for trusting Theyia Cosmetics. We are committed to protecting your privacy and respecting your data protection rights.