If you haven't found what you're looking for in our FAQ, don't worry.
You can email us at hello@theyia.com or use the contact form below.
General
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Our lip plumpers use a special blend of natural ingredients to lightly plump the lips, giving you that much sought-after plump effect.
The formula also contains nourishing elements that hydrate and soften your lips, giving them not only a fuller appearance, but also an incredibly soft and smooth feel. -
Yes, our lip plumpers are safe to use. They have been rigorously tested for safety and effectiveness to ensure they meet high quality standards.
Our products are formulated with ingredients known for their beneficial properties, designed to enhance your natural beauty without causing damage. -
Absolutely! We have carefully formulated our lip plumpers to be suitable for all skin types, including sensitive skin.
Our products are free of harsh chemicals and have been dermatologically tested. However, if you have particularly sensitive skin, we recommend performing a patch test before regular use. -
The plumping effect of our products can last from 4 to 8 hours, depending on your lip chemistry and environmental factors.
For best results, we recommend applying our lip plumper as part of your beauty routine or just before going out for an instant effect. -
Yes, absolutely! Our lip plumpers can be used alone for a natural, glossy look, or as a base to amplify your favorite lip color.
Simply wait a few minutes after application for it to be completely absorbed and take effect, then apply the shade of your choice.
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We accept a variety of payment methods to make your shopping experience seamless. This includes major credit cards such as Visa, MasterCard, and American Express.
We also accept payments via PayPal, Apple Pay and Google Pay.
For added convenience, some regions may offer additional local payment options, which will be displayed at checkout. -
Yes, we offer full and partial refunds.
Please inquire for more information about our Refund policy. -
No, you don't have to pay any import duties or taxes. We want to offer a hassle-free shopping experience, so the price you see is the price you pay.
There are no hidden fees or delivery surcharges. This allows you to enjoy our products without worrying about additional costs. -
It can sometimes take 20 to 30 pumps for the air to be completely expelled and for the liquid to start appearing.
Try pressing the button at the bottom a few more times, and the liquid should start to flow. -
Make sure your lips are clean and dry.
Apply a small amount of the plumping product to your lips using the applicator.
Spread it gently and evenly on your lips.
Allow the product to dry and be absorbed for best results.
Refer to the product packaging for specific instructions and advice.
Delivery & Returns
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Domestic delivery can take up to 5 business days.
International delivery can take up to 14 business days.
Due to global supply chain challenges, delivery times may be longer than usual. -
After your order has been processed, you will receive a tracking number. With this number, you can track the status of your order.
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We offer free delivery in Europe
We ship to over 30 countries.
Please refer to our delivery policy to find your country and the corresponding shipping times.
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All our products undergo quality control.
Our warranty offers protection against manufacturing defects.
The warranty covers any manufacturing, design, or material defects. Please notify us within 2 months of discovering the defect.
It does not cover problems that are not attributable to a manufacturing defect.
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Yes, we offer full or partial refunds.
Please contact us for more information regarding our refund policy. -
All returns must be made within fourteen (14) days of delivery.
All returned items must be in new and unused condition, in their original packaging.
Please see our return policy for more information. -
You can contact us by filling out the form below or by sending us an email to hello@theyia.com .