Last updated: 01.08.2025

At Theyia Cosmetics, we are committed to ensuring fast, reliable, and secure delivery of your orders. This policy outlines our shipping conditions, delivery times, fees, and responsibilities related to the receipt of your products.

1. Shipping Areas

We currently deliver to:

Switzerland

French-speaking countries

European Union countries

If your country is not listed above, please contact us at hello@theyia.com before placing your order.

2. Order Processing & Shipping Times

Order processing: within 1 to 3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Estimated delivery times:

Switzerland: 3 to 7 business days

Europe: 3 to 7 business days

Other destinations: delivery times vary depending on the country and will be specified at checkout.

These delivery times are estimates and may vary depending on the carrier, local conditions, or customs procedures.

3. Shipping Fees

Switzerland: Free shipping

Europe: Free shipping

International: Shipping fees are automatically calculated at checkout, depending on weight and destination.

4. Carriers

We work with reliable logistics partners such as Swiss Post and recognized carriers.
Once your order has been shipped, you will receive an email with a tracking number.

5. Customs and Taxes (International Deliveries)

Customs duties and taxes may apply to orders delivered outside Switzerland. These fees are the responsibility of the customer and are determined by local authorities. Theyia Cosmetics cannot be held responsible for delays caused by customs.

6. Order Tracking

You will receive an email containing a real-time tracking link as soon as your order is shipped.
For any questions, please contact us at hello@theyia.com.

7. Undelivered or Returned Packages

Incorrect address: If a package is returned to us due to an incorrect or incomplete address, we will contact you to arrange reshipment. Reshipping costs will be your responsibility.

Unclaimed package: If a package is not collected within the carrier’s deadline, it will be returned to us. A new shipment can be arranged after payment of reshipping fees.

8. Damaged or Missing Items

Damaged product: Please send clear photos of the package and the damaged product within 48 hours of delivery to hello@theyia.com.

Missing item: Contact us immediately upon receiving your order so we can verify the issue and resolve it quickly.

9. Order Modification or Cancellation

If you wish to modify or cancel an order, please contact us as soon as possible at hello@theyia.com.
Once the order has been shipped, no modifications or cancellations will be possible.

10. Contact

For any questions regarding our shipping policy: hello@theyia.com

Thank you for your trust. At Theyia Cosmetics, we do everything possible to ensure your products reach you in the best possible conditions.