Last updated: 01.08.2025

At Theyia Cosmetics, protecting your privacy is a priority. This Privacy Policy describes how we collect, use, and protect your personal data when you use our website and services. By accessing our website or purchasing our products, you agree to the practices described below.

1. Data Controller

Company name: Theyia Cosmetics
Mailing address: 1618 Châtel-St-Denis, Fribourg, Switzerland
Email address: hello@theyia.com

For any questions regarding the protection of your personal data, you may contact us at the email address above.

2. Data Collected

We collect the following data:

Personal data provided by the user: first name, last name, mailing address, email address, phone number, payment information (when making a purchase).

Data collected automatically: IP address, browser type, operating system, browsing data on our website (cookies).

3. Use of Data

The personal data collected is used to:

Process and deliver your orders.

Manage your user account.

Send you marketing communications, if you have consented.

Respond to your questions via customer support.

Ensure the security of our website and prevent fraud.

Comply with our legal obligations.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

Contract performance: processing your order or responding to your requests.

Consent: sending marketing communications (you may withdraw your consent at any time).

Legal obligations: compliance with tax or accounting requirements.

Legitimate interest: improving our services and securing our website.

5. Data Sharing

We do not sell or rent your personal data to third parties. However, we may share it with:

Service providers: logistics, payment services, hosting providers, etc., only to ensure the proper execution of our services.

Legal authorities: if we are required by law to disclose certain information.

All third-party providers acting on our behalf are contractually required to protect your data.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. However, no system is completely secure.

7. Data Retention Period

We retain your personal data for as long as necessary to:

Process your orders.

Comply with our legal obligations.

Protect our legitimate interests (e.g., dispute resolution).

Once the data is no longer necessary, it is deleted or anonymized.

8. Your Rights

In accordance with applicable Swiss and European legislation, you have the following rights:

Access: obtain a copy of your personal data.

Rectification: request correction of inaccurate or incomplete information.

Erasure: request deletion of your data, unless we have a legal obligation to retain it.

Objection: object to the use of your data for direct marketing purposes.

Portability: receive your data in a structured, machine-readable format.

To exercise these rights, contact us at hello@theyia.com. We will process your request within a reasonable timeframe and in accordance with the law.

9. Use of Cookies

Our website uses cookies to improve your browsing experience. These are small files stored on your device that allow certain information to be collected.

Types of cookies used:

Essential cookies: necessary for the proper functioning of the website.

Analytical cookies: used to analyze website usage and improve our services.

Marketing cookies: used to personalize advertising content.

You can manage your cookie preferences through your browser settings.

10. Changes to the Privacy Policy

We may update this policy at any time to reflect changes in our practices or to comply with new regulations. The last updated date is indicated at the top of this page. We encourage you to review this policy regularly.

11. Contact

For any questions or concerns regarding this Privacy Policy, you may contact us at:

Email address: hello@theyia.com

Thank you for your trust.
Theyia Cosmetics is committed to protecting your privacy and respecting your data protection rights.