Last updated: 01.08.2025

These Terms and Conditions of Sale govern the contractual relationship between Theyia Cosmetics and any person making a purchase on the theyia.com website. By accessing our website and placing an order, you fully and unconditionally accept these Terms and Conditions.

1. Company Identification

Company name: Theyia Cosmetics

Address: 1618 Châtel-St-Denis, Fribourg, Switzerland

Email: hello@theyia.com

Hosting provider: Shopify Inc.

2. Scope of Application

These Terms and Conditions apply to all sales made on the theyia.com website. They prevail over any other document, unless otherwise agreed in writing.

3. Products

Description: Our products are presented with the greatest care to ensure accurate descriptions.

Availability: Products are offered subject to availability. In the event of unavailability after an order has been placed, the customer will be informed by email and refunded within 14 days.

4. Prices

Currency: All prices are expressed in Swiss francs (CHF).

Shipping fees: Indicated before order confirmation.

5. Orders

Order process:

Select your products and add them to your cart.

Follow the checkout steps.

Complete the secure payment.

Confirmation: The order is confirmed once the payment has been successfully processed.

6. Payment

Accepted payment methods:

Credit cards (Visa, Mastercard, etc.)

Other payment methods indicated on the website.

Security: All transactions are protected by SSL encryption protocols.

7. Delivery

Delivery area: Switzerland and other countries specified on the website.

Delivery times: Indicated during checkout. In case of delay, Theyia will inform the customer.

Shipping policy: Please refer to our Shipping Policy.

8. Right of Withdrawal and Returns

Withdrawal period: In accordance with Swiss law, you have 14 days from receipt of your order to exercise your right of withdrawal, without providing any reason.

Conditions: Returned products must be unopened, unused, and in perfect condition.

Fees: Return shipping costs are the responsibility of the customer, except in the case of delivery errors or defective products.

Refund policy: Please refer to our Return and Refund Policy.

9. Warranty and Liability

Legal warranty: Products benefit from the warranties provided under applicable law.

Liability: Theyia cannot be held responsible for damages resulting from misuse or force majeure.

10. Data Protection

Your personal data is processed in accordance with our Privacy Policy.

11. Disputes and Applicable Law

Applicable law: These Terms and Conditions are governed by Swiss law.

Disputes: In the event of a dispute, an amicable solution will be sought. Failing that, Swiss courts shall have jurisdiction.

12. Modification of the Terms and Conditions

Theyia Cosmetics reserves the right to modify these Terms and Conditions at any time. Changes will only apply to orders placed after their publication.

13. 28-Day Satisfaction Guarantee

We believe in real results. That’s why we offer a 28-day money-back guarantee if you do not notice any clearly visible improvement.

How it works:

Apply the Theyia serum every evening for 28 days.

Track your progress using clear, time-stamped photos taken from the same angle.

If, after consistent use, you do not notice any significant change, we will refund you or replace the product free of charge.

Conditions:

Clear, time-stamped photos taken from the same angle over a 28-day period must be provided.

Photos and the request must be sent by email to hello@theyia.com.

Our team will carefully review your request.

If approved, you will receive either a refund or a one-time replacement of the product.

Note: Some users may experience results beyond 28 days, depending on eyelash growth cycles and individual sensitivity.

14. Contact

For any questions regarding these Terms and Conditions, please contact us:

Email: hello@theyia.com

By placing an order on theyia.com, you confirm that you have read and accepted our Terms and Conditions of Sale.